WhatsApp-first booking and invoicing for Holloway Guesthouse Group
Bookings and invoices, one stack, two properties — no-shows down, payment time halved.
Outcome figures illustrative — pending client sign-off
No-show rate
Materially reduced via deposit-secured slots
Time to invoice payment
≈ halved with automated dunning
Admin tools used
1 (down from 4)
The problem
Bookings landed in WhatsApp, payments chased manually, and invoicing lived in a different tool. Two properties meant double the admin and inconsistent follow-up.
Our approach
We unified booking, invoicing, and customer communication in one stack. Guests book and pay deposits via WhatsApp; reminders and invoices fire automatically; ops sees both properties in one dashboard.
Stack
- Next.js
- Stripe
- PayNow
- WhatsApp Cloud API
“Guests book on WhatsApp, pay on PayNow, and we never have to chase. The system runs the boring half of the business.”